Phone Number Compromised and Unable to Use new SIM

[wphsiao]

Hello,

My home work was compromised which led to all of my accounts credentials leaked as a result my current phone attached to my Public Mobile phone does not work.

I'm wondering what are the necessary recovery process for me to regain control over my number.

Thanks!

[Dunkman]

@wphsiao 

Is your PM account SIM swapped?  

https://www.publicmobile.ca/en/get-help/articles/sim-swap-fraud

If so, if you have access to your email, you should be able to get 2FA email code.  Once inside your account, report your phone lost/stolen.  Then you can purchase a new SIM card and replace the number aftewards. 

[hairbag1]

@wphsiao 

you could get a new sim (or esim) to start a whole new Public Mobile account but you need a different email address. I'd suggest not getting the old number back but instead take a new one if that old number was corrupted by someone.

added...also message Customer Support to deactivate old account and delete all personal info including payment card.     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437