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Phone Number Change

darthdill
Great Neighbour / Super Voisin

Hello! 

 

I'm looking to change my number but am running into some issues. I've moved area codes but am looking to potentially pick a specific sequence of numbers if possible (I've had the same last four digits of my phone number for ten years across multiple providers).

 

Is this something that support can assist me with generally? Thanks!

3 REPLIES 3

Mana
Mayor / Maire

@darthdill I believe when you log into your account online, under change number option --> request a new number, it give you option to specify your preference.  If you are lucky you may be shown some numbers with your preference.

 

Please give it a try.

 

Hope this helps.

thapager
Great Citizen / Super Citoyen

You can not pick the last 4, only the pre-populated ones that are given. 

 

If you want to spend just a few dollars, go to Walmart, get a prepaid sim and a Koodo prepaid card. Get a number from them then port it over here. They may allow you to do that. Since phone numbers are pretty slim these days, it may be difficult to get what you want. 

 

Another way way is getting Fongo (app) account, then port a number from them. 

ShawnC13
Oracle
Oracle

@darthdill, when you change your number the ones that are generated are some that are available.  Now not all numbers iwll be available to all providers.  You could message a mod to see if your digits are available, but I am assuming this would be a low priority request compared to issues that have appeared recently.  To message a MOD for assistance, click on this link Moderator Team to send a private message.

In your message please include:
* PM account email address
* SIM card number(if available)
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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