@ericjonezy wrote:
Hello, I've been with Public Mobile for a while now and I still have a specific frustrating issue and I've recently noticed another one.
On every call I RECEIVE, not outgoing, only receiving, there is typically a 5-20 second delay before I can hear or the other person can here me from the time I answer the call. I don't know if this is in my head or what, but I've noticed the other person's carrier matters. PM to PM it's minimal, 5s max. Telus to PM, usually 5-10s. Roger to PM solid 15-20s pretty much every time. I have posted previously about this issue, was re-issued an eSim and was told to factory reset my phone because it's probably a software thing. It wasn't - this was about a year or two ago now I've just been dealing with it.
Recently, I started taking a different route home from work. I've noticed that as soon as my phone no longer shows 5G all of my calls and data drop. I can typically still text, I can send and recent messages via WhatsApp and Signal, but zero call will happen. I can't load webpages, but like I said RCS, WhatsApp, Signal messages still go through. Calls sometimes connect but I can't hear them and they can't hear me. It's as soon as my phone shows "LTE" I could have anywhere from 2-5 bars of LTE or LTE+ and no webpage will load, and no phone calls will work.
I tried searching the forums and couldn't find anything about either of these issues - so if it is redundant my apologies but could I please get some help with these issues?
First, I would like to say thanks for searching the community first to find an answer instead of just posting. A lot of folks don't do that and often create redundant posts. You didn't. So I commend you for that.
One thing I recommend often that most providers suggest is airplane mode. Putting it into airplane mode for 5 minutes and shutting off the phone for 5 minutes and then turning it back on and turning off airplane mode. This reconnects your phone to the network/service.
Another thing you can check is if there are any service issues in your area.
https://www.telus.com/en/mb/outages
I do know there were issues last week with the Telus network which caused issues with PM. Oddly, here in Manitoba I never encountered any issues. Both on my Telus or PM.
EDIT: Sorry, one more thing to add. A Telus tech support chap told me to take it out of 5G and use LTE only to see if the issues go away or if it's a temporary solution while perhaps there may be issues with 5G at the moment. I do find LTE more reliable in Winnipeg. But that's just me.
