Payments

[LarryRedpath]

Why was I charged twice for $11.10 on April 17 and twice for $5.55 on May 1 ?????

[CSA_PM]

Hello @ LarryRedpath,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@LarryRedpath 

if you don't think those are valid charges, you can ask PM CS agent to investigate.    Please open ticket with PM support:

1. If you have access to My Account, open ticket via Chatbot: 
    https://selfserve.publicmobile.ca/en/account/create-ticket/TEST_CREATE_TICKET_FORM_UNIQUE_ID_01
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there     

But I have also escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[LarryRedpath]

I didn’t add any add ons !!!

[softech · Accepted solution]

@LarryRedpath 

$11.10 is 10+tax and $5.55 is $5+tax for Ontario.

Look like they are price for add-ons.  Did you buy any add-on by any chance?  Login My Account, and click Payment History and it should show clearly what you bought. 

You can access Payment history using this direct link as well:
https://myaccount.publicmobile.ca/en/account/payment/payment-history