Payment

[Marina12]

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

[cellphoneuser1]

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@Marina12 wrote:

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

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Open a ticket to custmer support agents to ask them to open a new account without credit card. Then pay with vouchers purchased from a store that sells Pubilc Mobile vouchers.

[lijing2]

Hi Marina! Are you using international non-US/CA cards? That was an issue I had before, because public mobile only accepts US/Canadian cards

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[hTideGnow]

Hi  @Marina12 

try access the site using Desktop or laptop computer instead of Mobile

also please use private or  Incognito mode