Payment

[Setara_jan123]

I did my payment but my SIM card is still suspended . I don’t know what to do ? @Setara_jan123 

[darlicious]

@Setara_jan123 

After trying either adding a $1 manual payment or using the lost/stolen trick to force the payment system to take your plan amount and automatically reactivate your plan services. Once this happens your overview page may not update right away.

You can go to your transaction history and check for your 30 DAY PLAN....$10 charge and either your 100 MINUTES.....$5 charge or 1GB+ DATA AT 3G SPEED.....$15+ charge debited from your account balance with today's date. This will confirm a successful reactivation of your plan services. Your overview page may take a few hours to update and return to normal showing active status. Log out and reboot if necessary.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@Setara_jan123   

Is the account status still Suspended on My Account? 

If it is showing Active, try to reboot the phone

If Account status still Suspended, you paid and  see the amount sitting there as Available Fund on My Account:  try to make a manual payment of $1 to trigger the renewal process.

go back to Payment Tab, One time payment, then use the option "Other (Enter the desired amount)" and enter $1 and submit the payment

Once the payment goes through, click the button "Reactivate current plan" if it is there. 

Then logoff My Account and Reboot your phone

[HALIMACS]

@Setara_jan123 

Had you been without service for more than 90 days?

If not, add $1 to account (so that your balance is $1 more than your plan amount), and try to resume service.   Don't worry, the extra funds will remain on the available balance until next renewal.

If that doesn't work, try marking as Lost/Stolen, logout, then log back in, and unmark as Lost/Stolen.  Reboot device, and it should work.

[VIP_Tech]

Hi @Setara_jan123 

your service is working now ?