Payment

[jennart23]

I`m trying to make my payment since 12:00 and it keeps getting this message : we were not able to identify your credit card. I don`t have my service since this morning and I already contacted my bank there is no issue from them with my credit card. What should I do now?

[steph123me]

Bonjour jái fait une paiement de 35 sur le 7 Juin sur mon compte. Jái regarde le libre service et jái vu que le paiement nést pas entree. Jái aussi un numero de confirmation de mon Visa Debit 'je vous emprie a m aider

[Rockdaddy22]

Great news 🙂

[Shazia_K · Accepted solution]

@Rockdaddy22, 

Ticket was sent to our technical team, I have added a long distance add-on for the meantime. 

@jennart23 has confirmed that she is now able to call. 

Thank you 🙂

Shazia

[Rockdaddy22]

Hold tight @Shazia_K should have this solved pretty soon. I'm really sorry your experiencing these problems, it's an unfortunate bug 😞

[jennart23]

It doesn`t work. It`s still saying that I don`t have long distance call plan. However 819 is my local number.

[Shazia_K]

@jennart23, 

Can you reboot your phone now? 

[jennart23]

Good evening,

My problem has still not been resolved. They were supposed to fix it but still I can`t make my 819 calls and it is very frustrating. How come suddenly I can`t make these calls? Please can you fix the issue as soon as possible? Thank you.

[Shazia_K]

Hello @jennart23, 

I'm sorry about this, 

I will look into this and get back to you via private.

Thanks,

Shazia

[jennart23]

It's been 2 days now i'm still having problem dialing 819 number with my phone. Could you please take a look and fix it? My own number starts with 819. I don't understand why I can't dial the same local number. Thank you !

[jennart23]

Yes

[Shazia_K]

@jennart23, 

Is this a local number for your area? 

[jennart23]

It happened when I tried to dial a 819 phone number.

[Shazia_K]

@jennart23, 

You have a provincial wide talk plan, are you able to call within the province? is it happening on every call?

Thanks,

Shazia

[jennart23]

Thank you! However i'm still having problem making calls. It says that I don't have any long distance plan, which I don't understand since I have unlimited calls and I always was be able to do call anywhere. Please can you fix the issue?

[Shazia_K]

@jennart23, 

Can you reboot your phone? the service should be functional.

Thanks,

Shazia

[jennart23]

My account is suspended since this morning. However I made a payment and they took $37 yesterday. Can someone help me with this? Thank you !

[Mary_M]

Good afternoon @jennart23

Please private message me your phone number and I'll be able to confirm your next payment date and amount.

Cheers!

Mary

[Luddite]

OK, seems that your account has an error. We will need @Mary_M to look at your account.

In future, for better visibility of a problem start a new thread rather than adding to an old one.

[jennart23]

It says on Rewards that my estimated payment is 0$ and my next payment will be on Septembre 23. However i received a message yesterday that I have to do my payment before or on August 29. I'm not on autopay. But i've changed my plan last month for it to be $47/month. Thank you !

[Luddite]

Log into you self serve account and click Rewards. That will show exactly what you will need to pay. If that looks incorrect check to see your current plan. Unless you have elected autopay I don't think the system will change your plan automatically. Are you using autopay? When does your current plan expire?

[jennart23]

Good morning, I want to be sure of how much I have to pay this month for my bill. I remembered i've changed the plan to pay it $47, however my account says $52. Thank you and have a good day!

[jennart23]

I sent the information on a private message. Could you please take a look. I don`t have my service since this morning.

[Mary_M]

Good afternoon @jennart23

Sorry to hear about this.

Can you please verify that the information from your card issuer and your PM account are identical ? 

If you are still have issues, please send me a private message including your phone number and we'll look into it.

Thanks,

Mary

[Luddite]

Yes, unfortunately similar situations are happening. You will need the assistance of one of our moderators;   @Shazia_K @Mary_M.

Do you need some ideas on coping until your service is back?