Payment

[khargone]

Paid twice it is not showing on my account 

[softech]

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@khargone wrote:

My credit card statement showing l paid twice last month but it is not showing in my account.

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@khargone   

You sure on the credit card, both charges are completed charges and not 1 pending charge and 1 completed?

did you just activate last month?  Do you recall you had issue with activation and you have to re-attempt activation a 2nd time?  If so, I am wondering if you activated twice by accident

Can you login to My Account and check what is showing as Available Fund?  is it $0 ? or $25?

[BKNS27]

@khargone 

You need to login to your Self Serve account and go to View Payment History,

your payment should show as a credit.

[Anonymous]

 @khargone : Do you mean you're seeing two charges on a payment card? Do you mean you paid in some money and then paid in some more? Did you have some trouble when you activated?

[hTideGnow]

HI @khargone   Please try to login to My Account.  Check what amount is showing on Available Fund

Also, click on Payment Tab, then Transaction History, filter for least 7 days and see if the 2 payments you made show up there?

[Meow]

How did you paid?

Did you add funds to your account? Did you get confirmation? Can you provide screenshot?