Payment

[Newfieassault]

I suspended my service because I lost my phone.

Trying to reactivate my service but won’t accepted my payment. All info is entered correctly.

[Luddite]

---

@Helpershelper wrote:

What I would do is visit one of their physical locations, such as in a mall, if it's close to you for them to reactivate this. They may need your ID, which they can’t verify via chat.

---

@Helpershelper FYI: no kiosks/stores will assist customers once they have activated an account. All support is in this forum or by submitting a ticket.

[111111]

Thank you for bringing this to my attention @kb_mv 

I fixed original post

[kb_mv]

---

@111111 wrote:

@Helpershelper 

login to selfserve to reactivate your service  

https://selfserve.publicmobile.ca

then go to Plan and Add-Ons Tab then Lost/Stolen Phone then reactivate your service 

these instructions is the opposite of what you did to suspend your service

---

@111111 I think you really meant to direct your reply to @Newfieassault 

[kselmak · Accepted solution]

If you believe your credit card was flagged by the system for too many tries please contact moderators about it they will be able to correct it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[111111]

@Newfieassault 

login to selfserve to reactivate your service  

https://selfserve.publicmobile.ca

then go to Plan and Add-Ons Tab then Lost/Stolen Phone then reactivate your service 

these instructions is the opposite of what you did to suspend your service

[Helpershelper]

What I would do is visit one of their physical locations, such as in a mall, if it's close to you for them to reactivate this. They may need your ID, which they can’t verify via chat.

[iliketotalk]

---

@Newfieassault wrote:

I suspended my service because I lost my phone.

Trying to reactivate my service but won’t accepted my payment. All info is entered correctly.

---

@Newfieassault hi when you lost your phone did you use the lost stolen feature in your account? if so you must go back in and say you found it