Payment

[TetianaS]

Hi there 

I am charged twice a month for my plan. 

But there is no any double payment on my Public mobile account paymenthistory, only one a month. 

But from my bank account money are charging automatically every two weeks. Can you explain me how to solve this problem? Thank you 

[hTideGnow]

hi @TetianaS 

every 2 weeks? you sure you don't have another account with Public Mobile?

if you are certain, then ask PM agent to help.  

open ticket right at My Account (or PM app) using the new Expert Messaging that just introduced today.  Submit ticket with Customer Support through Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to "Start a Chat"
• Public Mobile App : Go to Support tab, click "Chat with an Agent", and "Start a chat"
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or Send Voice Message)     

If you cannot access My Account/PM app, use this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account login you are using now to login and submit ticket

[Chalupa_Batman]

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@TetianaS wrote:

Hi there 

I am charged twice a month for my plan. 

But there is no any double payment on my Public mobile account paymenthistory, only one a month. 

But from my bank account money are charging automatically every two weeks. Can you explain me how to solve this problem? Thank you 

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First, I would contact your bank to confirm these are full payments and not pending payments. If you can show Public Mobile you're being charged twice a month, you may wish to contact them and show them so you can be refunded or credited.

If you are able to log in, please use this link to the new Public Mobile Expert Messaging service. Follow the prompts to get assistance from a CS Agent. 

Public Mobile Expert Messaging 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.