Payment

[ANGELIE1]

Visa payment won't go thru. My bank said, no issues.. a waste of time and time consuming. Is there a real customer agent for this public mobile. Wasted so much time and time consuming... am frustrated!

[hTideGnow]

hi @Socrates8567 

sad to tell you, we learn from experience, customer support cannot really help in this situation.  They won't be able to help to update card and they can't try to process payment even with the card on the system

[Socrates8567]

You can reach out to the Public Mobile support team to assist you.

If you are unable to log into My Account for any reason, ask the Public Mobile support team to help. 

You can submit ticket by direct message: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @ANGELIE1 

there are real customer agent here, just they you contact them via message and not on the phone

With the payment issue, yes, PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com