Payment

[pwradar51]

I was charged twice how do I get my money refunded 

[Handy1]

@pwradar51  .check credit card is one charge just pending ? If so it should fall off but if both charges are posted and the difference isn’t in your accounts available funds then message support to fix 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[AK32]

Hey there, if you believe you were overcharged/double charged and need a refund, you will need to speak to a public mobile customer service agent directly for them to help you, you can message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm · Accepted solution]

you can ask PM to check and issue refund.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @pwradar51 

you sure one of them not a pending charge only?  If it is a pending charge, it will be dropped off after couple days

but if you are sure both are posted charges, check if the extra is showing up as a credit on My Account, Available Funds.  If it is there, you can leave it there for next renewal

or if you want to ask support for refunds, 

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage