We’re suppose to have auto renewal and this is the 2nd month it hasn’t processed. And when I go to pay on the app, I’m not given a “Pay now” option. I’m beyond annoyed and can’t get through to customer service. Can someone help!
@RebeccaMatthews, you shouldn't be double charged but in the event that you were to you can contact a support agent for them to straighten it out for you. What I would do right now is go into your Public Mobile account and look up your payment history to confirm what payments have gone through before and after making the manual payment. Please note that your manual payment might not show up immediately so don't worry as long as you see that it's showing in your credit card history, your Public Mobile account should be updated at some point
After I click the link, and click on “pay now”, it won’t charge me 2 times will it? I don’t want to pay for it and then the auto payment come out. also, why would the auto renew not be working?
