5 hours ago
4 hours ago
If your payment is credit card, It’s possible to be an issue with your credit card, it may be locked/inactive, check with your bank to see if your credit is still active and not maxed out.
4 hours ago
@Donna19 wrote:I have already updated my payment information. When I try to pay it's a message comes up that says cannot process try again later
HI @Donna19
likely not a problem on your end but with PM system
wait an hour and try again using Incognito/private/secret mode on your browser and try with PM app as well
But if it still fails, and you need to resume service and can't wait further, then buy voucher from Shoppers Drug mart and the load the voucher to resume service
4 hours ago
@Donna19 wrote:I have already updated my payment information. When I try to pay it's a message comes up that says cannot process try again later
That is odd. An option you can try to do is to go into your browser settings and clear the cache. Then restart your browser and try again. If that doesn't work, then click on @HALIMACS link to reach out to a CS Agent to resolve it.
4 hours ago
Try updating the payment card using the PM app vs the website, (or vice-versa if you've been using the website)
Another thing you might try, is inputting a Visa or M/C debit card to see if you can get that to function to process a payment. That is, presuming you have one.
Let the customer support agents know about this if all the above fails.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
4 hours ago
I have already updated my payment information. When I try to pay it's a message comes up that says cannot process try again later
5 hours ago
Hello @Donna19
Can you please give us more details?
To complete a payment you can add your credit card or update your credit card or purchase a voucher at a place like Shoppers Drug Mart and dial 611 from your phone to load it.