Payment

[Wonja]

Hi there I’m texting on my grandma’s behalf as she doesn’t speak English or read English. Basically my grandma is normally charged $21.47 per month on her phone plan, however as of recently (the last two months) she’s been charged $28.25 per month. She’s confused why this increase has been occurring and why it continues when her normal price was the $21.47. She wants to know why this change of price as she doesn’t understand why this came to be. Since I have no knowledge of her phone plan history (usually my sister does it) I’m also unaware and would like to know the reasoning behind the adjustment aswell. She’s unhappy with the increase and would like to remain with the previous price. Please help me lower the price for the bill and receive a credit or even refund toward her fee and explain the situation as we’re both confused. I would also like to know because she is a senior, are there any discounts on phone plans? Please get back to me. Thank you. The easiest contact method would be through xxx-xxx-xxxx or xxxxxxxxxxxxxxx@xxxxxxxxxxxx (the granddaughter who is texting right now) Thank you so much! 

[computergeek541]

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@Wonja wrote:

Hi there I’m texting on my grandma’s behalf as she doesn’t speak English or read English. Basically my grandma is normally charged $21.47 per month on her phone plan, however as of recently (the last two months) she’s been charged $28.25 per month. She’s confused why this increase has been occurring and why it continues when her normal price was the $21.47. She wants to know why this change of price as she doesn’t understand why this came to be. Since I have no knowledge of her phone plan history (usually my sister does it) I’m also unaware and would like to know the reasoning behind the adjustment aswell. She’s unhappy with the increase and would like to remain with the previous price. Please help me lower the price for the bill and receive a credit or even refund toward her fee and explain the situation as we’re both confused. I would also like to know because she is a senior, are there any discounts on phone plans? Please get back to me. Thank you. The easiest contact method would be through xxx-xxx-xxxx or xxxxxxxxxxxxxxx@xxxxxxxxxxxx (the granddaughter who is texting right now) Thank you so much! 

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There was a change in May 2024 that caused a reduction of rewards.  In addition to that, for any discounts, poionts need to be manuallly redeemed.

[softech]

@Wonja 

you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
• Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

[Wonja]

Hi there her payments have actually been $28.25 since May. And before it was $21.47