Payment

[Plss123]

Hi is there any way  you can get the sim # if u have my IMEI # as I can’t access my account and you toook a payment of 29.90 off my card is there anyway to track it 

[Sansan]

We are customers. You need to contact public mobile directly at the link below. Send them a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Plss123]

No it just added the e sim

[Plss123]

I send in with email it goes to get code with the phone I don't have and I can't access anything 

[Plss123]

there is nothing else u took a payment of 29.90 fro card ending in 1296 and I can't log in and cancel it as I already an accountn

[Dunkman]

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@Plss123 wrote:

Its an esim  and I can't log on as it won't let me go as I can't add code 

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@Plss123 

More details would be helpful.  So you activated a new plan/account and unable to install eSIM?  

Did you activate via the PM app?  or finish the activation via the PM app?  

Did you receive email from Public mobile with a QR code for eSIM?

[Plss123]

Its an esim  and I can't log on as it won't let me go as I can't add code 

[Sansan]

SIM cards take approximately 10 working days to be received or 30 days. No way to track it. If it's been longer than that you can see if there is s local Telus/Koodo store in your area that sells them and purchase one there. You can ask publicmobile if they can credit your account the cost . Or if it hasn't been enough time to wait.

Use the chatbot link below for pm.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html