Payment went through no change

[Shadow36]

I put in a change different plan for the same price with the 60GB it never changed I had enough in my account to change over 

[Phil_Adelphus]

@Shadow36   Does anything in this thread help?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Bill-payment/td-p/1112388 

We are only customers here in the community.  If you need to contact customer service use the private message link again.

[Shadow36]

It went through.now have a different issue your make a payment button doesn't show up when we want to make a payment.it just says pay with voucher no make a payment button 

[HALIMACS]

@Shadow36 

Is it possible you may have selected to change the plan on your next renewal, which has not yet arrived?

There is a choice to either select an immediate plan change or change on next renewal when doing plan changes.

It's always recommended to change on next renewal so one does not lose out on the current cycle as there are no refunds or prorations done here.

Check your payment history on your account to see if the payment card was charged and you can also dial 611 from your device to hear when your next renewal date is. If it's 30 days out then you likely did make the change, but if it's somewhat less than 30 days then the change plan did not occur yet.

[Phil_Adelphus]

@Shadow36   Are you sure the different plan was available to existing customers and not new customers only?   You can contact customer service to investigate by sending a private message  here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at your community inbox indicated at the envelope icon top right, or if no envelope then tap your avatar for Messages.