@9023186185 wrote:
I attempted to add a voucher this morning only too get an error. Attempted to add funds via credit card sand that didn't work either. Changed my plan to for what Available credit I had, the plan changed but now I can't call out or text or use data. I am however getting incoming calls and texts. I've power cycled the phone, popped the sim card in and out, checked the VPN settings. Messaged the moderators- nothing is working.
If you account status is active, try the lost/stolen phone trick to re-provision your plan features.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
