Payment voucher

[Angelv]

I used a payment voucher for the first time, I usually always do top ups with my bank. It processed the payment and didn't activate my plan even though it shows in my payment history that it did. How do I get my phone working again?  I've tried many different things and seriously thinking of just getting a different provider at this point. 

[Angelv]

Yes I have I have not heard a response from them yet

[hTideGnow]

hi @Angelv 

no scam.  But have you submitted any time with PM support agent yet?

[Angelv]

It is now a week later..the money was taken and not replaced and I had to make another payment through my bank. So I got scammed 37.00 and nobody has reached out to me to fix this issue. Not cool!!! 

[computergeek541]

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@Angelv wrote:

There is 2 lines in my payment history, one showing the voucher of 40.00 and one showing the renewal of 30.00 it is showing that I only have a balance left of 3.00. I live in SK

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Is your plan a $40 plan?  If that's the case, a $40 voucher wouldn't be enough to pay for your plan and the e911 fee and you'll need to make another payment.

[Angelv]

There is 2 lines in my payment history, one showing the voucher of 40.00 and one showing the renewal of 30.00 it is showing that I only have a balance left of 3.00. I live in SK

[hTideGnow]

hi @Angelv 

login My Account  using Incognito/private/secret mode  and check if the funds stuck as a credit as Available Funds.  Also, check Payment history, do you see 2 lines? one showing you topped up with voucher, the other showing it uses the funds towards renewal

and how much is your plan? how much voucher you topped up? Which province you are at?

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