Payment problem

[helloalice1206]

To reactivate my current plan, I tried pay balance for reactivate my account But payment was not accept! Keep show me  error sign.  All card information was correct! Because I have been paid the same card!

It is not working!! What should I do?

[BKNS27]

@helloalice1206 

Try clearing your cache, cookie and go incognito on your browser before login to your account.

[walker1]

@helloalice1206 

Try again, but try logging into your account using a different browser in incognito or private mode instead.

Try doing the payment using a different device like a computer or laptop instead.