Payment not working

[Itsmeagain]

I've been trying for 20 minutes to make a payment for my service, but when I click on submit, nothing happens. I need to reactivate my phone right away.

Please help.

Thank you, Dave

[geopublic]

---

@Itsmeagain wrote:
I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

---

@Itsmeagain  If your phone is working currently then do not interfere with your plan renewal.

[hairbag1]

---

@Itsmeagain wrote:
I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

---

If your phone is working properly...ignore that message. You're account will renew tonight using the valid credit card that's on your file with autopay enabled.

[gblackma]

@Itsmeagain is this your cycle renewal date? Are you set up for autopay? Is everything working on your phone?   Then ignore the message this is normal and the PM process

---

@Itsmeagain wrote:
I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

---

[Itsmeagain]

I dont know if it means anything, but on the "Make a Payment" page, there is a message in red text that says "Your Account Has Already Enough Balance" But my service is still suspended. Dave

[gblackma]

@Itsmeagain here is a visual link on using 611 https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-not-working/m-p/492467/highlight...

[geopublic · Accepted solution]

---

@Itsmeagain wrote:

I've been trying for 20 minutes to make a payment for my service, but when I click on submit, nothing happens. I need to reactivate my phone right away.

Please help.

Thank you, Dave

---

@Itsmeagain  Try dialing 611 from your phone.

[gblackma]

@Itsmeagain wait 50 minutes , clear your browser history,  go to incognito private mode and try again. Log into your  my account manually add payment and use the reactivate account option .

---

@Itsmeagain wrote:

I've been trying for 20 minutes to make a payment for my service, but when I click on submit, nothing happens. I need to reactivate my phone right away.

Please help.

Thank you, Dave

---