Payment late

[ha1812]

I registered auto payment but this month my credit card was over limite, so my phone bill was not paid, as a result, my phone could not make a phone call and received the phone

pls advise me how to process the payment

[esjliv]

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@Metal1967 wrote:

@BKNS27   That’s a comprehensive list..👍

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@Metal1967 - it is in the Get Help articles. 🙂

https://publicmobile.ca/en/on/get-help/articles/add-funds-to-your-account

Try and find the "here." hyperlink.

Not obvious - eh Public!?

edit to add quote

[hTideGnow]

Hi @ha1812 the list is long, but if it is possible , buy from Shoppers Drug mart or 7-11 or Shell or London drug as those vouchers can be used immediately.  Other places, you might need to wait before you can apply the voucher

@Metal1967  's  suggestion for recharge.com is good too , but there is a service fee

or if there is Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen around your area, you can do Instant top-up with a $1 fee. 

[Metal1967]

@BKNS27 Always the online options too.. I’ve used recharge in the distance past.. not sure if it’s still around or cost effective anymore but worked in a pinch..

[BKNS27]

@Metal1967 

Yup, if they are in a remote area…I am sure there is a retailer in their area to purchase a voucher.

[Metal1967]

@BKNS27   That’s a comprehensive list..👍

[BKNS27]

@ha1812 

As per @Metal1967 suggestion to purchase a voucher at these locations.

Dial 611 and enter the voucher number.

 

[Yummy · Accepted solution]

If your renewal failed you have to manually pay your bill and resume service.

Either make your credit card available (pay CC charges to get below CC limit) or buy a voucher and add funds to your account

[Metal1967]

@ha1812  go into your account make a manual payment or buy a voucher and use 611 to add it..