Payment issue

[Kesavan]

My account is suspended due to payment issue. Credit card in this account is valid and have enough funds.  When I try to make payment, it is failing without any error code. 

Could you please let me know how to fix this problem?

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you already tried multiple times to pay the bill, wait 1 hour and then try again.

Did you try calling 611 and pay that way?

[Quigley]

@Kesavan 

Was your renewal date today?

Do your services still work or not?

If your services don't work, then try making your payment a little later in the day.

But login into your account using a browser in incognito or private mode instead.  You'll have better luck doing it that way first.

Don't forget to restart your phone after making your payment. Good luck.

[softech]

@Kesavan if you don't mind waiting, wait an hour first, then try access My Account again using incognito mode and it should work 

[Handy1]

@Kesavan @Sign in and make manual payment and reactivate or you can if you remember your pin make payment by *611 if you don’t know your pin then a voucher would work aswell and no pin needed still by *611 if your require more assistance you cal always reach out to a agent 

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