Payment issue

[donaldmitch84]

Made a payment on my debit visa and it went through but my plan hasn’t updated yet…

[hairbag1]

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@donaldmitch84 wrote:

Made a payment on my debit visa and it went through but my plan hasn’t updated yet…

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Log in to your account...you'll likely see those $$ sitting in Available Funds. When your plan goes through the renewal process...it'll convert any Rewards, then go to Available Funds to payment.

If there's nothing in Available Funds...it then looks to see if you've on-file credit card or debit card set to Autopay.

Good idea to have a cc or debit card on file and set to Autopay...then you'll get the $2 Autopay Reward every time your plan renews itself... (even if you want to still manually pay ahead of renewal).

[Anonymous]

@donaldmitch84 

do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[Yummy]

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@donaldmitch84 wrote:

Made a payment on my debit visa and it went through but my plan hasn’t updated yet…

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What do you mean 'made a payment'? Did you just add funds to your account? When is your renewal day? Are you on autopay?

[t_p]

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@donaldmitch84 wrote:

Made a payment on my debit visa and it went through but my plan hasn’t updated yet…

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Make a call to 611 to see what it says...

[will13am · Accepted solution]

@donaldmitch84 , is your service disrupted?  If not, don't worry about it yet.  Normally, the self serve account does go through a slow metamorphosis during renewal day.