cancel
Showing results for 
Search instead for 
Did you mean: 

Payment issue

PandaQueen
Good Citizen / Bon Citoyen

Hello, unconvientally recently I had my bank account hacked and my card number was stolen. My plan renews tomorrow, but my problem is my new bank card will take 4-7 business days to arrive by mail. My expiry date and cvc number got changed, so I won't know it until it arrives. Is there a way I could possibly manually pay the amount tomorrow through my online banking instead? It could potentially save me from more ongoing issues regarding my bank.

3 REPLIES 3

Well this is ancient history now but that is NOT your "only choice". You can also buy vouchers online. You can do instant top up with one of the online vendors. You can do instant top up in stores.

PandaQueen
Good Citizen / Bon Citoyen

Okay thank you

hTideGnow
Mayor / Maire

HI @PandaQueen 

you only choice is to get a voucher from stores. Get it from Shoppers Drug mart as their vouchers will work immediatley.  Then dial *611 to load the voucher into your account. Do it today before your plan expires

Need Help? Let's chat.