Payment confirmation

[mrjcrooks]

I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?

[softech]

@mrjcrooks   check your spam box, it might be there.  PM should send you a confirmation of the order

And as other said, it could take as many as 3 or 4 weeks for delivery.  So, if you need it quick, you might want to check local kiosks.  They might give you the SIM for free if you activate with them. 

[BKNS27 · Accepted solution]

@mrjcrooks 

If payment has been taken from your credit card then the order is being processed.

It will take up to 4 weeks for your order to arrive.

As noted by others, you can contact a PM CSAgent to confirm your order by clicking on the SIMon chat button and type in create a ticket for a Customer Service Agent.

[computergeek541]

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@mrjcrooks wrote:

I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?

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It's possilble that the e-mail message about your order was filtered as spam. I would suggest looking in your e-mail account's junk mail folder to be sure.

[Anonymous]

@mrjcrooks 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[hairbag1]

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@mrjcrooks wrote:

I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?

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Give it a couple of weeks for the sim to arrive.

edit; how long ago did you order the sim ?