11-16-2020 04:02 PM - edited 01-05-2022 05:27 PM
Hi All,
I had canceled my Public mobile account on Oct 16, 2020. my usual payment date is on 7th of every month. I have been charged on Nov 7th and I do not know the reason as I have already deactivated Public mobile on Oct 16th itself. Kindly help me understand. Not able to contact Phone customer service as I do not have a public mobile number.
Thanks in Advance
Solved! Go to Solution.
11-16-2020 04:27 PM
You can send them a private message.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-16-2020 04:24 PM
Yes. thank you. I have contacted them using that link provided.
11-16-2020 04:23 PM
Thank you. Yes i have sent a message to the moderator team..
11-16-2020 04:23 PM - edited 11-16-2020 04:26 PM
@sindhuja148 wrote:Hi, Thanks for your suggestion.
I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..
@sindhuja148 You don't need an account to contact moderators, just your Community Account (here). Use the links @JoyLuck has provided to submit a message to moderators as only they can help you.
11-16-2020 04:21 PM
@sindhuja148 wrote:Hi, Thanks for your suggestion.
I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..
Use the link below to contact the moderators.
11-16-2020 04:21 PM
@sindhuja148 wrote:Hi, Thanks for your suggestion.
I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..
contact a moderator send a private message to the Moderators by clicking here.
you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner
11-16-2020 04:19 PM
Hi, Thanks for your suggestion.
I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..
11-16-2020 04:07 PM
Make sure to remove your credit card if you have autopay setup.
To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..
11-16-2020 04:07 PM
@sindhuja148 Are you sure that you removed your CC from Autopay option before due date? If yes, contact mods (as @JoyLuck suggested) and ask them for clarification regarding this issue.
11-16-2020 04:04 PM - edited 11-16-2020 04:05 PM
@sindhuja148 wrote:Hi All,
I had canceled my Public mobile account on Oct 16, 2020. my usual payment date is on 7th of every month. I have been charged on Nov 7th and I do not know the reason as I have already deactivated Public mobile on Oct 16th itself. Kindly help me understand. Not able to contact Phone customer service as I do not have a public mobile number.
Thanks in Advance
The payment date for PM is on a 30 day cycle so it cannot be on the 7th of every month. Did you port your number out? Did you remove autopay? Can you still log into your self service account?
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance: