Password reset

[Maxs_mom]

Hello, can't reset my password or submit a ticket.

I also can't log in to see if the information is in my name or my son's.

My credit card expired and I need to update it.

Thank you

[Maxs_mom]

Thank you!

[RossN]

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@Maxs_mom wrote:

Hello, can't reset my password or submit a ticket.

I also can't log in to see if the information is in my name or my son's.

My credit card expired and I need to update it.

Thank you

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@Maxs_mom hi if you can't reset your account and you are having trouble with simon a cs agent can update your cc and reset your email account  

you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[softech]

@Maxs_mom   For your My account, you will have 2 different email addresses to login for the 2 PM accounts you have (one email one account)

Since you cannot reset it yourself, please message PM Support and they will sort that out for you 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there