Paid for top up codes. Service still not renewed.

[dangerkat]

Hello,

I have paid for two top up codes. Recieved a text saying my payment was added to my account. I tried making a phone call and I still have no service. I have already sent a message to the moderators. I have yet to hear back. Any suggestions?

I am new to Public Mobile. I paid in store for my plan when I signed up. This is the first time I have paid for my service using a top up code.

Any help would be appreciated.

Kind Regards,

Kathleen

[powerg21]

You are right. I totally forgot it's a prepaid system. The $1 is not revenue for them. Good to know. Thanks. 

[Anonymous]

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@powerg21 wrote:

It sounds a computer glitch that they have not be able to fix. Paying a small amount of money to kickstart the account is providing PM a good revenue stream for no actual service.  

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It just goes into your account that can be used on your next renewal. Unless you think the paltry interest they would make on your dollar is revenue. 🙂

[powerg21]

It sounds a computer glitch that they have not be able to fix. Paying a small amount of money to kickstart the account is providing PM a good revenue stream for no actual service.  

[Anonymous]

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@powerg21 wrote:

Why would that solution work?  I am curious. 

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It seems to do something like a service reset. It's an old workaround from 3 or 4 years ago.

There's another quirk where adding just a small nominal amount to the account kick starts things too.

Whatever works so as not to have to wait for a moderator response.

[irisxiaolu]

That's interesting. Noted down just in case I will need to use it.

[powerg21]

Why would that solution work?  I am curious. 

[dangerkat]

IT WORKED 😄

Thank you so much!

[Anonymous · Accepted solution]

 @dangerkat 

As with the other thread you posted in:

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.