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Paid for plan not working

Robyn1
Great Neighbour / Super Voisin

I just paid for a new plan and it’s not working on my phone

3 REPLIES 3

BKNS27
Mayor / Maire

@Robyn1 

Did you switch plans? If you did, did you have the change on your renewal date or on the day of the switch?

hairbag1
Mayor / Maire

@Robyn1 

log in on a laptop and try this to see accurate account info...

 

refresh.jpg

softech
Oracle
Oracle

@Robyn1 did yioubjudt activate a new account or change plan?

 

if you just activated, do you see the phone can't even connect to PM network?? you have another phone to test the sim card??