Paid for my plan but cant activate it

[miamid]

Lost my old sim card purchased a new one but still isn't working

[popping]

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@miamid wrote:

Lost my old sim card purchased a new one but still isn't working

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What did you do to replace the old SIM card in your PM account?

You should click on "Change SIM card" link on the overview page to change your account to use the new SIM card.  Double check to ensure no typo on the new SIM card serial number.  Good luck.

[Triguy]

Did you suspend your phone and replace the sim in your self serve account ?

https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

[gblackma]

@miamid did you place your account on lost / stolen?  You have to remove it before you can reactivate your account. Once done, restart your phone. Turn it off,  wait 30 seconds and restart it. Stay safe. 

[RS27]

Did you put in the correct sim number? Are you currently porting your number from a previous provider?

[shep22]

@miamid hi you lost your old sim? and old phone to I assume,after you updated your sim in your self serve account I am wondering if your replacement phone is unlocked?

[dabr]

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@miamid wrote:

Lost my old sim card purchased a new one but still isn't working

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@miamid   Have you updated your account to the new SIM?  If not log in and select SIM change from the right hand side of the overview page and input the new SIM and restart your phone.