01-31-2018 09:06 PM - edited 01-04-2022 03:26 PM
02-26-2018 01:40 PM
Still haven't had internet service on my phone since Jaunary. I can only use it on wifi. Now I get a text from Public mobile saying my next payment is due soon!!!!
So frustrating. Ive messaged the mods and can't reply via this system. I just want to talk to someone ON THE PHONE and cancel!!
01-31-2018 09:21 PM
wrote:Thanks for the reply, Ive been a public mobile customer for almost 2 years. I pay every 3 months, had just made my recent payment to pre-pay for another 3 months, but I have had no phone service since 😞
Then you should immediately contact the moderators group (as mentioned previously). If your renewal should happen to fail again in the future, don't wait. You phone should never go dead if your account is active and paid up.
01-31-2018 09:18 PM
Thank you
01-31-2018 09:17 PM
Thanks for the reply, Ive been a public mobile customer for almost 2 years. I pay every 3 months, had just made my recent payment to pre-pay for another 3 months, but I have had no phone service since 😞
01-31-2018 09:14 PM
@rpds sorry to hear about your trouble.
If you don't feel comfortable posting your issue on a public forum here, you don't have to.
You can simply send a private message to @CS_Agent to get help.
In your message to the mods, please include:
- explanation of your issue
- your account and
- your phone number
please note that the mods have gone home for the night, so they will most likely get back to you tomorrow morning.
01-31-2018 09:10 PM
For account issues you need to contact mods.
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
01-31-2018 09:10 PM
@rpds, sorry to hear about your troubles with the service activation. As you know there is no phone support for new customers at Public mobile. All support is doen via this community.
Have you logged into your self service portal tho ensure that it shows your plan as active?
On Jan. 20, did you pay to renew your service, or was this a new activation? Please provide some more info so that we can help you better.