05-14-2018 01:04 PM - edited 01-04-2022 04:17 PM
I have been a loyal Public Mobile Customer for about 2 years or so. about 6 months ago I had an interruption in service which was not my fault. Public Mobile was kind enough to fix the issue however since then I have had NO DATA even tho I should have 4GB/month. I prepay for 3 months. I tried calling and spoke to someone after many many tries but the issue was never resolved. I am due for renwal on May 18 and would like to be credited for the lost data I have paid and my account repaired before I do so. I cant seem to reach a moderator as Jeremy is listed but has left the company. Someone please help as I have not been able to even receive pictures. Aside from this issue, I find the reception quality excelent and would like to remain with PM. Please Moderators be in touch as I dont want to lose service and cant continue to pay unless the issue is resolved.
Thanks
Solved! Go to Solution.
05-24-2018 03:46 AM
Glad everything worked out. APN is one of the first things we look at when only data isn’t working.
05-23-2018 10:03 PM
Good to hear the you've resolved your problem; and hope you like Public Mobile 🙂
05-23-2018 09:55 PM
The issue is FIXED! At some point the APN was updated to an INCORRECT setting. This is done automatically from the network. It was incorrectly set as SP.TELUS.COM. It should have been SP.MB.COM. To change this setting on an android phone: Settings>Mobile Networks>Acess Point Names then go to the bottom right of the screen where there is 3 vertical dots. Click on this>choose New APN and add SP.MB.COM.
Data should work thereafter.
The Moderators should make this a Sticky!!!!!
Public Mobile compensated me beyond my expectations and I am still a very satisfied customer.
Cheers Everyone!!!
05-15-2018 04:19 PM
Will DO! They are still working on it. Weird issue. I am going to test on another phone tonight to see if its an issue with my phone but doubt it will be.
Cheers
05-14-2018 07:50 PM
Keep posting updates here until this issue is resolved.
05-14-2018 02:00 PM
I have contacted the moderator team again with all the necessary info. hopefully they can fix it this time. I dont really need the data so much other than for pictures and attachments and love the quality otherwise!
05-14-2018 01:58 PM
i tried. not that easy!
05-14-2018 01:41 PM
i am amazed you didn't go after PM a lot sooner!
05-14-2018 01:27 PM
If a problem is not resolved within a day that is concerning. For most people that use data, a loss of data for 6 months would not be accepted let alone 60 minutes. I'm assuming you barely use it and may even want to consider a cheap plan that uses less data. Please reach out to the community or a moderators if any other issues arise with your service and we will help find an answer.
05-14-2018 01:17 PM
issue still unsolved
05-14-2018 01:15 PM
Thanks for the quick response!
05-14-2018 01:15 PM
calling 611 i did manage to speak with someone some time ago. thanks for the quick response
05-14-2018 01:08 PM
To contact mods follow instructions below:
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
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Additional Useful Information:
05-14-2018 01:08 PM
As you've been a member for two years, I do not know who you talked too, as there is no call-centre access for plans started after Jan 2015.
You will need to send a Private Message to the @CS_Agent, with your phone number, your account number, and your PIN, detailing the services that you are not receiving.