Paid bill twice

[Louisabee]

Scheduled payment left account but phone was shut off. Paid again through the website

[hTideGnow]

hi @Louisabee is the service working now?

if you paid multiple times, the payment history should show and the extra should be showing as a credit I. Available funds. It can be used for future payment 

if you do t see that or rather a refund , please work with support agent by submit ticket with them.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

@Louisabee  if you paid twice, the extra payment will stay for next month and you wouldn't need to pay again. Your available funds should reflect the extra payment.

If you really want the payment back, you can use the chatbot to ask. But more than they will take as long as the next renewal to credit you back if they agree as the policy is no refunds.