@softech wrote:
@quilter
There are different "SIM PUK " errors , please confirm the error message and act accordingly:
If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed",
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
If the message is "SIM network unlock PIN"
You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)
Please rememer that SIM network unlock PUK/SIM unlock PIN isn't specific to Samsung. Any phone that requires an code for unlock can require those. I agree that Samsung can help if the device was made by Samsung, but it's primarily the carrrier that the phoen that is locked to that needs to be contacted.
From the next message, we see that the device is an iPhone. iPhone devices do not have carrier unlocking codes, so this must be the actualy SIM's PUK.
@quilter
Please folllow the above instructions provided earlier to open a ticket using the Public Mobile chatbot.
