@Mark4 wrote:
Hi there I'm stuck I recently locked myself out of my sim card entered the passcode wrong three times and now is needing and asking for a PUK code that has 8 digits please someone answer me and help as I really need a working phone as it's used for business (work) and need to recieve any calls and texts without it being locked cause if I can't figure it out I get fired from the only job I have to support my rent and bills please someone answer and help out
You need to send the message to the moderator_team handle and who ever is working will look at your case once it's your turn.
With the flash sale going on they might be somewhat busy, so response times can be from several hours up to two days.
Use this link to send a private message to the @Moderator_Team.
What to expect after sending your initial private message: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-t...
More useful information on contacting the mods and getting help at Public Mobile:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...
https://www.publicmobile.ca/en/on/get-help
Edit: If it's the actual SIM that is locked (you would have been the one to activate the according setting in your phone's OS) you could try buying a new SIM card and changing the SIM number in your self serve account.
If the message has the workd "network" in it, the phone is locked to your previous carrier and you need to get the unlock code from them.
