10-19-2021 11:08 AM - edited 01-04-2022 05:22 AM
10-19-2021 12:47 PM
Many of us have, and continue to use vouchers without problems. Equally possible is that you (individually) got scammed because the rest of us haven't been experiencing your issue with Public Mobile. 🙂
10-19-2021 12:46 PM
@Botomo wrote:
PUBLIC MOBILE BIG SCAM. STOP USING THEIR SERVICES. I'M VERY FRUSTATED.
you are lucky today, you found us in the Community and we can help you to UNSCAM it.
did you have a chance to read this SUCCESSFUL EXPERIENCE by others PM members?
10-19-2021 12:44 PM
@Botomo wrote:I'M NOT A BOT. I'M JUST A MAD CUSTOMER
…. A mad customer who isn’t particularly adept at getting problems rectified. So the implication is that PM is just one big scam so if that is the case…haven't we already stopped using their (non existent) services? Maybe we just haven't tried our phones yet to learn the bad news that you are reporting here.
Or more likely, you just have some sort of little glitch that incited your way over the top response.
AE_Collector
10-19-2021 12:42 PM
There are some very good thoughts/suggestions here. A couple notes, it's generally good etiquette to type with proper capitalization. Typing in ALL CAPITAL LETTERS appears like you're yelling. Although we know that you're mad, we're fellow community users just like you, trying to help.
Although Public Mobile (owned by Telus) is a legitimate company and not operating any scams, their service offering here isn't for everybody. If you feel like you will get better service for your needs elsewhere, Public Mobile is strictly prepaid without any contracts and you're more than welcome to explore other options (including porting your number if that's important to you).
Otherwise, I'd follow the suggestions above, possibly going back to Couche-Tard or reaching out to a staff member.
10-19-2021 12:34 PM
@hTideGnow : I happen to think it's ridiculous that in this day and age that these vouchers can be delayed by the vendor. So scream away. But not here.
10-19-2021 12:34 PM
Did the cashier that you bought it from have a Public Mobile account as well?
You really need :
To show us your voucher
Contact a CSA to verify your voucher
Verify that you are using the correct series of numbers on the voucher IS the pin #
To drop the attitude.
10-19-2021 12:32 PM
d'où vous l'achetez, vous pouvez y retourner vérifier dans le système de magasin ils sont activés que les bons,
ou vous devez contacter l'agent du support client via CS_Agent , et expliquer votre problème à ils peuvent résoudre votre problème, ils sont gentils, ils vous aideront à 100%.
Voici comment contacter l'agent de support client par CS_Agent,
Bonne chance....
10-19-2021 12:25 PM - last edited on 10-20-2021 01:56 AM by computergeek541
@Botomo wrote:I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.
how can you accuse others being SCAM without finding out what's wrong? What have you done to follow up and try to resolve?
Yes, some voucher needs 24 hours to activate. It's not PM issue but the voucher system need time to sync
also, even it didn't work, you can go back and ask for exchange of voucher or work with PM for a replacment
This is simply irresponsible to say PM a SCAM at stage like this.
10-19-2021 11:40 AM
No worries.
10-19-2021 11:39 AM
My apologies to you @Botomo
10-19-2021 11:37 AM
@Botomo You should try again in a few hours up to 24 hours.
Is there a different number/pin on your voucher? If you keep trying the same code, try another code on your voucher. I believe there's 2-3 different codes so it doesn't hurt to try the other codes.
10-19-2021 11:33 AM
I'M NOT A BOT. I'M JUST A MAD CUSTOMER
10-19-2021 11:32 AM - edited 10-19-2021 11:38 AM
10-19-2021 11:24 AM
@Botomo wrote:VOUCHER PIN CODE IS INVALID. NO WHERE TO GET PROBLEM FIX.
PUBLIC MOBILE BIG SCAM. STOP USING THEIR SERVICES.
Some vouchers bought at certain places could need a few hours before becoming active.
Try again a few times and if not working, open a ticket with CS to see if they can help:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type "vouchers human" > Contact us > Select "other" > Click to submit a ticket
10-19-2021 11:18 AM
10-19-2021 11:17 AM
@Botomo : If there are more than one set of 12 digit numbers, did you use the one called PIN# (if English). Can you also try to redeem it through the 611 service.
10-19-2021 11:16 AM - last edited on 10-20-2021 01:55 AM by computergeek541
@Botomo a écrit :I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.
Some vouchers bought at certain places could need a few hours before becoming active.
Try again a few times and if not working, open a ticket with CS to see if they can help:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type "vouchers human" > Contact us > Select "other" > Click to submit a ticket
10-19-2021 11:16 AM
I do not think PM is in business to scam customers.
It has to be some issue with your voucher. What error message you are getting when trying to use voucher?
Maybe they sold you already used voucher by mistake?
I would suggest to go back to retailer and straighten it out with them.
10-19-2021 11:14 AM
How long ago was it purchased ? It can sometimes takes a few hours and up to 24 hours for the pin to be effective.
10-19-2021 11:07 AM - last edited on 10-20-2021 01:55 AM by computergeek541
I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.