@PRH wrote:
I need to cancel the service of my partner who hasn’t been able to activate her account because her new phone is not compatible with the esim we ordered. I want to write a ticket to cancel her service and refund the two charges that have been charged to her, but have not been able to file a request associated with her account because her account cannot be finalized without activating the esim.
Please work with a Public Mobile customer support agent to arrange having the activation changed to a physical sim card activation. A ticket can be opened using the chatbot at
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If the chatbot gives and error message, send a private message to CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
