PLZ reactivate my account

[mecherguisoft]

Hi,

On 20 nov, i recived an email tells me that my phone number will expire in 3 days and to avoid that i have to make a payment...

The problem is: i cant logon to libreervice.publicmobile.ca because it shows that my account was disabled..

[Korth]

@mecherguisoft 

You apparently have online access and can login here, in the PM Community. So why don't you have online access to login your PM Self-Serve?

[Luddite]

@mecherguisoft Try calling 611. If that fails, and your account login is disabled, I suspect you passed 90 days. But do see what the moderators have to say. Let us know the result svp.

[BeachNBeer]

@mecherguisoft  remove personal info.

 

[JoyLuck]

@mecherguisoft 

This is a public forum. Choose 3 vertical dots (top right)  in your post and remove number. 

[Staliger · Accepted solution]

@mecherguisoft 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.