@Anonymous001 wrote:thank You both very much!
I got a reply from clicking on the provided link.
It turns out that plan is only available to clients with Quebec telephone numbers. I find that to be very misleading because it doesn’t mention this condition in the advertisement.
@Anonymous001 , that’s odd! I’m not in Quebec & I don’t have a Quebec phone number! I just looked again & I still see this plan available to switch to! I don’t live any where near Quebec!
Edit: Copy & paste this screenshot to show the CS_Agent!
@Anonymous001 wrote:Hi @LitlLdy
I have sent what I think is a private message to what I think is a customer service agent.. but I am not entirely sure.
In the Chatbox I clicked on contact @CS_Agent but then it brought me to a page where I had to login again and it was an individual's handle.
I tried to enter the send to information to be the handle above but it didn't let me do that.
I hope I didn't private message some random person.
It is very frustrating that the ticket submission option is still not functional and I am unable to use the customer service handle for the send to box.
Hopefully Customer service will help me soon!
@Anonymous001 , the link I gave you would have opened up your private mailbox to send the message to a CS_Agent with that name already in the Send to section (don’t change the name). All you needed to do was fill in the Message Subject & Message Body section then Send Message. 🙂
@Handy1 provided it to you again. 🙂
@Anonymous001 wrote:I am trying to change my current plan - $39 for 20 Gigs to the $45 plan for 40 gigs then unlimited thereafter. When I login to change my subscription on my renewal to the $45 plan for 40 gigs this plan doesn’t appear.
From what I can tell this promotion isn’t only for new activations, so I wonder why it isn’t showing up as an option in my account.
Should I contact a PM customer service agent?
Thank You in advance.
@Anonymous001 , when I signed into My Account I selected change subscription, & that plan was the very 1st one that showed up for me!
Edit: Trying using your browser in private/incognito mode to see if that helps or use the Public Mobile app. Please update me.
@champa1 wrote:I want to upgrade my current plan from 2GB to get more data. There's a deal with Virgin mobile 40GB for $40 and there's connection fee of $30 . What should I do? If I want to stay with Public mobile, how do I change my plan. Please advise folks. Many thanks 😊
Champa
@champa1 , Public Mobile has a $45 Plan with 40 GB Data at 5G Speed & no surprise charges. It’s all prepaid so you get what you pay for 🙂. You can select that plan to change on renewal. (Yes it is $5 more than Virgin Mobile)
This is how you change the plan on the PC. @Handy1 is how to change it on the phone app... is that correct Handy1?
How to change plans
Log into your Public Mobile account, then click on Subscriptions and Add-ons.
Then go to Change Subscription.
Then choose the one you want. There will be 2 options. Change immediately or at the end of cycle. Change it for the end of the cycle. Meaning it will change next month and you won't lose anything you've already paid for this month.
@champa1 Go into your account subscription add on page and pick the plan you want and be sure to change plans on next renewal and not immediately or you lose money in your current cycle
Change plan in 3 easy clicks
Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle
