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06-27-2024 05:28 PM
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06-27-2024 06:16 PM
@RoseGold15 There are some plans that now cost less than before, for example the $25 plan with 1GB data at 3G speed can be replaced with the newer $19 with 1GB data at 4G speed. So the same except for faster speed. You would need to log in to your account to see the offer as it's not advertised. If you change plan make sure to select the "change on renewal" option instead of "change now" so as not to lose what you already paid for.
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06-27-2024 06:12 PM
Been locked out of my account for months. Had to reset account with a new email address today. Could not find any information. This community chat is only if you are logged into account. Quite aggravating.
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06-27-2024 05:57 PM - edited 06-27-2024 06:00 PM
Sorry to break it to you, @RoseGold15 , your plan wasn’t changed, the rewards used to take dollars off.
All legacy rewards customers have been converted to points, which means you earn points which can be converted to dollars.
There’s been lots of emails and texts about this over the last couple of months – have you not got them?
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06-27-2024 05:53 PM
My plan was costing 18$ per month. Automatic payment. Rewards for long time customer. Have been with Public Mobile since 2009. And now they are charging my account 29$
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06-27-2024 05:33 PM
Are you sure it wasn't a price change due to the removal of the old reward program?
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06-27-2024 05:33 PM
your plan might not have changed but just PM charged you more from before, charged the full plan price
Reason for that is the old rewards system is not here anymore. Everyone is now on Public Points, pay full price first and earn rewards point after
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06-27-2024 05:29 PM
What was your plan? What is your new plan?