PAYMENT SUSPENDED

[James39]

my payment was due on may 13, i was  sent a text  thanking me for it on may 13,@12:O2. Now on may 23, my phone was suspened and it is  telling me a payment is due but it is not due till june 12. What can I do to fix this? it was only active for 10 days instead of the 30 that I paid for

[Alex888]

@James39 Some people have had account problems lately, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RevCo]

You might need to get in touch with a message board moderator since this is beyond a self serve option IMHO. Sorry couldn't offer better options. 

[Triguy · Accepted solution]

You could try the lost phone trick to reset your account.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone  if you still have problems then try contacting a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-use

[TheOldVR]

Do you have any funds in your account now?

Might be worth paying for a month and then contacting a MOD to get any applicable refund back to you... this would get you back and running faster...