Overpayment

[rcakich]

Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit? 

Rumy

[Spunky]

Done, thank you.

[Lieux]

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@Spunky wrote:

Already sent details a week or so ago to Rod, thanks.

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Oupsy long time ago... maybe you can write another private message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437...

[Spunky]

Already sent details a week or so ago to Rod, thanks.

[Lieux]

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@Spunky wrote:

While trying to set up 2 accounts I changed the plan options to plans with more data and was charged for 4 plans on 2 phones without any warning that a change of plan options would result in a new plan.

Will accept a credit for those charges.

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Ok...so you need to speak to the moderator if it was recent...here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Waiting time is few hours to 2 days usually. Good luck.

[Spunky]

While trying to set up 2 accounts I changed the plan options to plans with more data and was charged for 4 plans on 2 phones without any warning that a change of plan options would result in a new plan.

Will accept a credit for those charges.

[Lieux]

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@Spunky wrote:

Same situation here. I've asked for a reversal or credit for the charges and will wait a bit before asking Visa to reverse for non-delivery.

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Can you explain YOUR situation? If you paid after a changing plan you will not be able to have a refund...

[Spunky]

Same situation here. I've asked for a reversal or credit for the charges and will wait a bit before asking Visa to reverse for non-delivery.

[popping]

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@rcakich wrote:

Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit? 

Rumy

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No.  PM is a prepaid service.  There is no refund for prepaid providers in Canada including PM.  But you can schedule a plan change to a 30 days plan on your next renewal date so that PM will not renew for 90 days plan anymore.

[Pizzaeh]

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@rcakich wrote:

Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit? 

Rumy

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That's unfortunate.  Autopay would have been turned on when the account was first setup and there are no refunds since this is pre-paid service. 

When you 'changed' plans, if the new 3-month cycle had already begun (it sounds like it), the remainder of that 3-month cycle was forfeited, and you began a new 30 day cycle.

You could message the mods, they might show some leniency, but not likely.

[CellGirl]

Message the mods to inquire

Click envelope icon at top right of forum page, moderator_team

[Lieux]

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@rcakich  a écrit :

Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit? 

Rumy

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Sorry it's like a changing plan..and because you paid for a plan for 30 days you can't have a refund for the last plan of 3 months.