What your account says, how much $ you have on it?
Can you provide screenshot of your transactions?
Did your credit card get charged extra?
If you see $ on your account, leave them there as they will be used for next renewal.
You can ask for refund if it is PM's error contacting agent. Be aware that refund might take up to a month to get so in most cases people leave $ on account to be used for next renewal.
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
