Overcharged

[hesamtajdar]

Ordered simcard April 8,

public mobile charged me two times 56$ and one time must be refund to my credit card

 account number is: xxxxxxxxxxxxxxxxx

[BKNS27]

@hesamtajdar 

In the future, do not post your CC on this public Community forum.

We are members like you and not PM staff.

As others have noted, you will need to contact a CS_Agent to look into your order and refund.

[hairbag1]

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@hesamtajdar wrote:

Ordered simcard April 8,

public mobile charged me two times 56$ and one time must be refund to my credit card

 account number is: xxxxxxxx

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PM sim cards are $10. What did you buy for $56 ? Are you certain you dealt with Public Mobile directly ?

https://store.publicmobile.ca/cart

[JL9]

So you haven't activated yet? Or is this also a plan price? Either way a CSA can assist you, but easiest route may be to leave the overage in your current balance and use that for your plan and future renewals as opposed to the lengthy time and hoops needed to be jumped through for a refund

[softech]

@hesamtajdar  they charged you $56 twice? So, you ordered 5 sim cards?  There are cheaper places if you ordered that many.    🙂

[dust2dust]

$56 for a sim card?! Does your balance show those numbers? Did you recently renew? Your service account # would have nothing to do with buying a sim either.

[kb_mv · Accepted solution]

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@hesamtajdar wrote:

Ordered simcard April 8,

public mobile charged me two times 56$ and one time must be refund to my credit card

 account number is: xxxxxxxxxxxxxxxxxxx

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@hesamtajdar You will need to open a ticket with customer service.

You can contact the CSA's one of 2 ways.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.