@folken do you see the 2 payments on your credit card? Any chance one was pending and the only the other one is the real charge?
If you login to My Account, Transaction history, do you see 2 charges? Any amount sitting as Available Fund? If the duplicated payment was from Manual payment, the overcharged amount should be there as Available Fund
But if the charges were from Autopay, then I would like to ask you if this is the first renewal you have since activation? Some people activate twice by accident and it could be a cause
Either way you can open ticket with PM Support and have them to trace back via your credit card number. Please open ticket with one of the 2 ways:
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
