Overcharge

[mersy8-8]

I was charged extra for June payment???

[Hummingbird]

@mersy8-8 in the new rewards program you have to go into your account and check how many reward points you have and then if you have enough to use you must apply them manually YOURSELF each month before payment is due. It is no longer done automatically for you. If you are on auto pay, that still works but you no longer get reward points for it and your loyalty points are not allocated each month any more. You will get $10 loyalty points once a year on your sign up anniversary date, each year. You do still get friend referral points and you earn a percentage (5%)on each $ you pay in each monthly bill. Those points will be allocated each month. You can only apply points towards your monthly bill in $15 increments (that is, you have to have at least $15 in points to use towards your monthly bill). I hope this info helps.

[Meow]

No more monetary rewards!

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

[Dunkman]

@mersy8-8 

Probably because you lost your monthly legacy rewards such as autopay and loyalty starting in June.  In May, all legacy customers were switched over to the new rewards program, which does not offer monthly discounts unfortunately.  

Here is additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...