08-31-2026 12:01 PM
Hello,
I have three accounts using the same credit card for payment. I was charged four times last week. How do I get in contact for a refund?
08-31-2026 02:20 PM
hi @Neesh
you are using Expert Messaging? Try this and it will help you to lead AI to bring to to the page to open ticket
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
08-31-2026 12:35 PM
@Neesh
did you get to the ticket submission step and got the error? or you didn't even get to submit a ticket?
kindly post a screenshot
08-31-2026 12:14 PM
It constantly says "Something went wrong. Try again?". It's an endless loop.
08-31-2026 12:09 PM
for payment issue, you have to engage PM support for assistance. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket): https://expert-messaging.publicmobile.ca/guest/pre-chat**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
