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Outgoing calls not workibg

bjhiwvhwipviwhj
Good Citizen / Bon Citoyen

Incoming calls work fine but can't make outgoing calls. Get error 6UT1 The number you have reached is not in service. 

2 REPLIES 2

hairbag1
Mayor / Maire

@bjhiwvhwipviwhj 

if you have the current $15 plan...maybe you've run outta your 100 minutes. Log in your laptop and try this...

 

refresh.jpg

hTideGnow
Mayor / Maire

Hi   @bjhiwvhwipviwhj 

 

I saw couple customers complained this today.  Possibly a PM network issue. Please submit ticket with CS agent 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Need Help? Let's chat.