07-08-2019 09:28 AM - edited 01-05-2022 05:46 AM
Incoming calls coming in, I think the problem is minutes are used up.
If I want the service continue right away should I use top up my plan button to continue?
Rather than change my plan on nex billing cycle?
Thanks
Solved! Go to Solution.
07-08-2019 09:41 AM
Thank you!
07-08-2019 09:38 AM
@otmosziz just confirming you are on the 15$ plan.
To check that you have used your mins login to selfserve. If you don't see the minutes addon listed then yes your hunch is correct. And do as @Lieux suggested and buy the 500 min Canada plan for 5$ or if you think you need a different plan then do an immediate plan change.
07-08-2019 09:33 AM
@otmosziz wrote:Incoming calls coming in, I think the problem is minutes are used up.
If I want the service continue right away should I use top up my plan button to continue?
Rather than change my plan on nex billing cycle?
Thanks
You can buy an add-on for more minutes...like 5$ for 500 minutes. In your self-serve account you can put some money and choose the add-on you want.